Here at Style Loft Shopping, we take your privacy and security very seriously. In an online space that can be a bit confusing, we want to make sure that you feel confident when shopping with us, so we have put together a few tips to help you keep safe.
We will only contact you from specific email addresses and phone numbers
Depending on your marketing settings, we will contact you to update you on the progress of an order, to let you know about our best and latest deals or to assist you with a customer service enquiry.
Marketing emails will always be sent from emails.info@styleloftshopping.com
Marketing texts will always be sent from Style Loft Shopping.
Service emails (updating you on the progress of your order) will always be sent info@styleloftshopping.com
Customer service emails will always be sent from info@styleloftshopping.com
We will only ask you for certain information
If we require further information from you to process your order, such as an address correction, this request will always come from our customer service email address customerservices@styleloftshopping.com
.
To comply with GDPR requirements, if you contact us for assistance regarding your order, we may require the following information from you to verify your identity:
Your full name
Your full billing address, including postcode
Your registered email address
The order number you are enquiring about (if applicable)
Any request for this information will always come from our info@styleloftshopping.com email address.
Style Loft Shopping will never ask you for the following information by email, phone or text:
Your full 16 digit card number
The 3 digit security (CVC) number on the back of your card
Your password
Any passcode sent by your bank to verify a payment
Beware of fake websites
As scam attempts become more sophisticated, it can be more difficult to identify when you’ve visited a fake website. Here are some tips to keep you safe:
Always check that the website URL is www.StyleLoftShopping.com, anything else is not us
Always check that your connection to the site is secure - you should see a padlock icon in the search bar of your web browser
Always check that the correct payment options are presented to you at checkout. At present, Style Loft Shopping offers payment with:
VISA/Mastercard
PayPal
What to do if you think you’ve been scammed
If you think you may have been the victim of a scam, please contact your bank/building society to freeze the affected card immediately.
You should also contact us using our contact form without delay.
Protect yourself from fraud
For more information on how to protect yourself from fraud go to Citizens Information https://www.citizensinformation.ie/en/consumer/buying-digital-content-and-services/scams-and-fraud/.
